The BID rangers are an asset to the town. They provide reassurance to visitors and patrol the town centre and the Chantry Centre daily and know everything that is going on. They are interested and have taken the trouble to get to know me and my staff. They respond quickly to the radio when we have issues, assist us with theft prevention and are always helpful. They know most of the people who shoplift, and they update us regularly on situations around Andover, we are delighted to have them here. Since their introduction by the BID, shoplifting is my store has been significantly reduced. I often feel sorry for them when they have to sprint across town to an urgent request on the radio.